ADSM SERVICE MANAGER (M/F)
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referência:
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I063/026571/2
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sector de actividade:
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Tecnologias de Informação
descrição
NBS is a Human Resources solutions Company specialized in the Recruitment of IT professionals. We are currently searching ADSM Service Manager.
Our client is an international IT company and a specialist in the development, implementation and support of retail systems.
Descrição
ADSM SERVICE MANAGER
requisitos
Degree in IT or Management;
Strong service management skills(ITIL);
Coordinates the different executing teams promoting the same kind of rules, the same team spirit;
Coaches the team members and promotes a positive constructive attitude;
Defines the service execution workflow and the procedures for registering calls, registering and tracking incidents, providing feedback to customers and closing incidents;
Provides a support tool to manage the workflow and controls its utilization;
Controls exceptional situations where lack of service quality, lack of resources or unplanned situations happen;
Decides exceptional call distribution to different teams when time required for execution is not as expected and follows-up;
Strong technological knowledge;
Strong Knowledge on retail business - at least in one area;
Maturity level on costumer relationship management;
Knowledge on ADSM trends;
Fluency in English;
Willingness to travel anywhere.
oferecemos
Great opportunity to join a Consultancy specialising in all aspects of retail systems;
Fantastic services reputation in the market with a strong client base, and experience year on year growth in the market;
Join an team dedicated to providing top quality application support.
mapa